Questions … and Answers!

 

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HOW DO I BEGIN THE PROCESS?

Just peruse our website and enjoy our beautiful collection.  Then, either go to our contact page or call us and tell us about your event, date, and what you have in mind.  We will respond as soon as possible and set up a consultation.  Then let The English Plate Co. go to work assembling items to make your party or event truly special!   Don’t forget – we also have a large selection of vintage props and costumes, as well!

HOW DO I RESERVE MY DATE AND MY SELECTIONS?

Once you’ve made your selections and secured a date, we will draw up a contract for your review.  Upon signing the contract, 50% of the total must be paid  – with the balance to be paid 2 weeks prior to the event.  Should you have last minute add-ons, these are to be paid as items are requested, leading up to the event.

NOTE: We allow you to have the china for up to three days for your event rental fee, so that you will have time to set your table at your convenience, and then pack up for return.  We want to make your event as stress free and pleasant, as possible.

CAN I CHANGE MY ORDER AFTER SIGNING THE CONTRACT?

Yes, you have up until a week before the event to make any changes you need, assuming any add-ons are available. Don’t forget that additional deposits may apply.

DO YOU HAVE PACKAGE DEALS?

Absolutely, look online at our packaged events or let us customize one just for you! Our china and tabletop items look best when layered, so we make it our goal to showcase our china to its best advantage for you!           Note:  Our TEA packages are our best deals!

DO YOU HAVE A CANCELLATION POLICY?

We understand things come up, making you unable to follow through with your rental contract. We will refund all but 10% of your deposit if you decide to cancel at least 60 days before your event. If you cancel within 60-30 days, we  retain 50% of the deposit. If less than 30 days until the event, we must retain the entire deposit. ( Please understand that by reserving a date for the rental of our unique inventory, we may have had to decline other events.)

HOW FAR DO YOU DELIVER?

We are based in Overland Park, but we deliver to the entire Kansas City metropolitan area.  We charge a $25 fee for loading and deliveries within 25 miles  –  for distances greater than that, we do charge an additional mileage fee. We will deliver to the  Topeka, St. Jo, Columbia, and Joplin areas for larger event rentals only.   The cost will vary based on how much you’ve rented and where your event is.

CAN I JUST PICK UP MY ITEMS MYSELF?

Of course, depending on your rental order and kind of vehicle, we will absolutely consider a pick-up order.

OOPS, WHAT IF I BREAK SOMETHING?

Our  bone china is very resilient, and much less likely to chip or crack than ironstone or inferior china. However, accidents happen.  Tabletop items returned damaged or broken will be assessed a fee of three to five times the rental rate – depending on the scarcity of the item.  For our vintage props and other non-tabletop items, we will first try to fix and clean the item ourselves. If the item is beyond repair and needs to be removed from our inventory, we will assess the value at three to five times the rental rate or the actual replacement cost.

WHAT DO I DO WITH THE DISHES AFTER MY EVENT?

The china will arrive to you clean and ready for your table. After the party, we ask that any leftovers be wiped from the plates. You may stack the china (yes, dirty –  but dry, please) back in the crates with the bubble wrap provided – as it cannot be put in a dishwasher. Then, we’ll do the dishes! For larger events, we do charge a  small washing-up fee.  Of course, if you wish to hand wash, that would be fine, as well!  Many find that washing up after their event gives them time to enjoy the beautiful china and reflect on the success of their party one more time.

DO YOU OFFER HOURLY AND WEEKLY RENTAL RATES?

Absolutely!  A four hour rate is a great option for photographers or others needing our items for a photo shoot or short term styling. Note: delivery is not available to those needing hourly rentals.

And, for our customers requiring our tabletop items or props on a weekly basis – for home staging, window displays, trunk shows, etc, we can offer that as well.  However, our event rentals take first priority.

WHAT IF I DON’T SEE WHAT I’M LOOKING FOR?

We love the thrill of the hunt and we are always looking for more beautiful vintage and tabletop items.  If you’re looking for something we don’t have, just ask us … chances are we might be able to find just what you are looking for! Just make sure you give us ample time, please.

WHAT IF I WANT SOME D.I.Y. DETAILS?

The English Plate Co. also specializes in Table Setting Service and handmade invitations, place cards, banners, and other decorations! See something you love on Pinterest?  We love to create. We can even make or put together your gifts and favors!  We can wrap your gifts, as well.  Whether you need a personalized garland or the whole venue transformed, we’re excited to take on the project. We provide a la carte pricing, or a styling service fee to create the design for your entire affair.  Then just relax and enjoy the results!

WHAT ABOUT FLOWERS FOR MY EVENT?

We love flowers and know what works well with our classic china!  We can provide garden inspired table arrangements and bud vases.  Just tell us what you have in mind and we will take care of the florals, too. We add pretty touches like silk ribbons, and seasonal twigs and greenery.  However, we are not equipped to do bridal bouquets and large arrangements, at this time.

We wish you every success with your event!